Buyer Protection

Money Back Guarantee

I promise your money back if the item you received is not as described within the Buyer Protection period. You will get a refund within 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Your purchase is protected if;

  1. The item was purchased on our platform.
  2. The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  3. Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  4. You raise a claim by opening a dispute.
  5. Your account is in good standing.
  6. Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).

How to Process Refund

1. Contact Seller

Contact Us directly via our Facebook Messenger at m.me/3thanWong and discuss on the issues.

2. Apply for Refund

Once you’ve let us know about the issue, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

We will return it within 15 days, Guaranteed. (I prioritized customer satisfactory)

Statutory rights

The seller (we) must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).

*Chinese translated version of this page (Buyer Protection) merely to be used as a reference to understand the context. Due to the translation were made without being verified by any certified translator, therefore the Chinese translated version CANNOT BE USE as a legally binding agreement.